Return & Refund Policy

📦 Return Policy

• Customers can book Instant EV Charging slots using the DukDukPlay app. Booked chargers are reserved under your name for 30 minutes and are unavailable to others during this time.
• If the customer does not reach the station within 30 minutes, the reservation will be automatically cancelled.
• No charges are applied for booking or cancelling EV charging slots.
• A 7-day return policy is available only for products that arrive damaged.
• Orders can be cancelled before dispatch by emailing enquiry@dukdukplay.com or raising a ticket through your account dashboard.

• In case of account deletion, customers may request a refund of their remaining wallet balance.
• To request a refund, email enquiry@dukdukplay.com with the following details:
- – Full Name
- – Registered Phone Number
- – Email ID
- – Customer ID
- – Wallet Balance Amount
- – Date of Account Deletion
- – Reason for Deletion
- – Bank Account Details (for refund via bank transfer)
• If approved by Girhitee Innovation Pvt. Ltd., refunds will be processed within 7–10 working days.
• For physical product orders cancelled before dispatch, refunds will be initiated after order cancellation and receipt of necessary information as mentioned above.

If you have any questions regarding our Cancellation, Return, or Refund policies, please reach out to our support team at:

Email: enquiry@dukdukplay.com